Platform usage terms and disclaimer of liability

Effective Date: June 9, 2025

These Terms of Use (“Terms”) constitute an official supplementary agreement between you (“User”) and Karavan World OÜ, registration code 17162333, registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia.

Karavan World OÜ is a legal entity registered under the laws of the Republic of Estonia and operates the online platform https://karavan.world/

Please read these Terms carefully before using the Platform. By accessing the website or creating an account, you confirm your agreement with these Terms. If you do not agree — stop using the Platform.

1.1. Karavan.world is an online platform (marketplace) that provides entrepreneurs and other users with access to a catalog of wholesale goods posted by third-party suppliers from various countries.

1.2. The main purpose of the Platform is to facilitate the process of finding, comparing, and contacting suppliers who sell goods wholesale in various categories (clothing, electronics, food, furniture, etc.).

1.3. Karavan.world provides users with the ability to:

• view information about products, including photos, descriptions, specifications, and pricing;
• use search, filters, and other tools to conveniently compare products;
• gain access to the supplier’s contact information after paying the respective service fee;
• establish direct contact with suppliers to discuss cooperation terms.

1.4. Karavan.world does not participate in further negotiations, contract signing, payment, delivery, or product quality guarantees. All interactions between the user and the supplier after obtaining contact details take place outside the Platform and at the parties' own risk.

1.5. The Platform is not an electronic commerce system under applicable e-commerce law, does not accept payments for goods, and does not act as a guarantor of transactions between users.

2.1. Karavan.world is purely an informational online platform providing access to catalogs of wholesale goods posted by third-party suppliers and their contact details. We are not a party to any purchase-sale agreement between users and suppliers.

2.2. Karavan.world is not a seller, intermediary, agent, or manufacturer of any goods listed on the Platform and does not physically verify the quality or availability of such goods. We do not participate in negotiations, coordination of terms, or fulfillment of any obligations between users and suppliers.

2.3. We are not responsible for:

• the accuracy or completeness of product descriptions, including photos, features, prices, availability, or delivery terms;
• the quality, functionality, safety, or suitability of goods;
• delays, failures in delivery, or non-fulfillment of obligations by the supplier;
• any damages or losses related to the purchase of goods via contacts obtained on the Platform;
• violations of law by suppliers, including infringement of trademark, copyright, or other intellectual property rights;
• other actions or omissions by third parties discovered through the Platform.

2.4. Users acknowledge that sellers may list products containing brand symbols or trademarks, and Karavan.world does not verify whether such sellers have the appropriate licenses or permissions. In the event of infringement of third-party rights, full responsibility lies with the supplier

2.5. All claims regarding products, orders, delivery, returns, or rights violations must be addressed directly to the respective supplier whose contact details were obtained via the Platform.

2.5.1. Karavan.world is not responsible for shipping processes, logistics services, or any other obligations that arise between sellers and carriers, or between buyers and carriers.

2.6. Karavan.world does not guarantee:

• that interaction between users and suppliers will be successful;
• that the product will meet the buyer’s expectations;
• that the contacts provided by the supplier will remain valid in the future.

2.7. To the extent permitted by applicable law, Karavan.world’s liability is limited to the amount paid by the user for the last purchased access to contact information and does not include any indirect, incidental, or consequential damages.

3.1. Users are prohibited from publishing, posting, or distributing on the Platform any information or goods that violate applicable law, third-party rights, or generally accepted ethical standards.

3.2. Prohibited content and goods include, but are not limited to:

• Counterfeit goods or those unlawfully bearing logos, names, packaging, or other brand elements without the rights holder’s permission;
• Goods that infringe on copyrights, related rights, patent rights, or other intellectual property rights;
• Dangerous or prohibited substances, including narcotics, psychotropic substances, toxic materials, etc.;
• Weapons, explosives, ammunition, or their components;
• Medical drugs, dietary supplements, cosmetics without required certification (where applicable by the destination country’s law);
• Goods banned from sale in certain jurisdictions, even if they are permitted in the supplier’s country;
• Pornographic, offensive, discriminatory, or violent materials, as well as any content that violates moral standards.

3.3. Karavan.world reserves the right to:

• remove any content that violates these Terms without prior notice
• restrict access to the Platform or block user accounts that publish or distribute prohibited content;
• report violations to competent authorities if required by law

3.4. Users bear full personal responsibility for the content and goods they publish or advertise through the Platform, as well as for complying with laws on advertising, customs clearance, product certification, and licensing.

4.1. To gain full access to the Platform’s functionality (in particular, supplier contact information), the user must create a personal account by providing accurate and up-to-date information, including:

• first and last name;
• valid email address;
• password;
• payment details (if making purchases).

4.2. By registering, the user confirms that:

• they are fully legally competent and at least 18 years old;
• they are acting on their own behalf or are authorized to act on behalf of a legal entity;
• all data provided is accurate, complete, and current

4.2.1. By registering on the Platform, the User confirms that they have read and agreed to these Terms of Use. The User understands that Karavan.world is only an online platform providing access to suppliers’ contact information and is not responsible for the quality, legality, or authenticity of goods sold by third parties (suppliers), including any potential intellectual property rights violations related to brands or trademarks. All claims regarding purchased goods must be addressed directly to the respective supplier.

4.3. The user is solely responsible for maintaining the confidentiality of login credentials (username, password, etc.) and must not share access with third parties.

4.4. All actions performed from the user’s account are considered to be carried out by the user themselves. Karavan.world is not responsible for unauthorized access or actions by third parties resulting from careless handling of login credentials.

4.5. Karavan.world reserves the right to:

• temporarily suspend or permanently block a user’s account if there is suspicion of Terms violation, provision of false information, or abuse of service;
• request additional identity verification or confirmation of account usage rights in disputed situations.

5.1. Access to supplier contact information is provided on a paid basis. The price for this service is indicated directly on the Platform at the time of ordering.

5.2. Payment is made through integrated payment systems available on the website, using bank cards or other supported methods. Karavan.world does not store users' card payment data.

5.3. All prices are indicated in the selected currency displayed on the website. The user is responsible for any possible bank or payment system fees, as well as for complying with currency regulations in their jurisdiction.

5.4. All payments are final and non-refundable, except in cases where the provided contact information turns out to be invalid (e.g., phone number or email is inaccessible or does not belong to the specified supplier). In such a case, the user may contact support within 10 business days from the date of purchase to request a review and, subject to confirmation, receive a refund or alternative contact details.

5.5. Karavan.world does not participate in financial settlements between the user and the supplier and is not responsible for any prepayments, transactions, or refunds made directly between the parties.

5.6. Upon request, an electronic invoice or receipt for the service of access to supplier contact information may be provided to the user.

Karavan.world reserves the right to modify these Terms at any time. Updated Terms will be published on this page and will become effective upon publication.

7.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, regardless of conflict-of-law principles.

7.2. All disputes, disagreements, or claims arising in connection with the use of the Platform, its functionality, services, or interpretation of these Terms shall first be resolved through negotiations between the parties.

7.3. If the dispute cannot be resolved through negotiations within thirty (30) calendar days from the date of written notice by one of the parties, the dispute shall be submitted to the exclusive jurisdiction of the courts of Estonia.

7.4. The parties agree to the exclusive jurisdiction of the courts of Estonia and waive any right to object to the venue on the grounds of inconvenient forum or other procedural grounds.

7.5. Karavan.world reserves the right, at its sole discretion, to initiate arbitration proceedings as an alternative dispute resolution mechanism. In such a case, arbitration shall be conducted in Estonia in accordance with the rules established by a competent arbitration body, with the participation of both parties.

7.6. If any provision of this section is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions of these Terms.

7.7. Nothing in this section shall limit Karavan.world’s right to seek injunctive relief in any court in order to protect its intellectual property rights, confidential information, or business reputation.

For all questions related to the use of the Platform, service payments, technical support, or reporting violations, please contact us at the following email address: